Currently have 48k miles on the truck. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Use the forum to ask and answer questions! My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Your phone needs to remain within the vehicle for this to occur. 911 assist not operational no audio . 911 turned back on. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. register to join our community Does anyone know if the RCM As Built data needs to be changed . So the message went away. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Not all features are compatible with all phones. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. 2. my outside temperature is not displayed any more. The message pops up every time i turn my truck on. Functionality was great with SYNC. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. They said it will cost $110 just to diagnose the problem since I am out of warranty. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Vehicle: Ford f-150 2.7L Supercab 2016. by ember1205 Fri Jul 03, 2015 6:49 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Maybe you'll get lucky and the APIM is the problem. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Re: 911 Assist Fault . Please register or login to enable Dark Mode. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Pulled the fuse for it and it connected again. General discussion on the 13th generation Ford F150 truck. I posted on the Escape forum this morning with no reply so far. by rschildwachter Mon May 14, 2018 5:30 pm, Post Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. by reyyer Sun Jun 20, 2021 12:23 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Search Inventory. Manage Preferences -
If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 I had the same experience. Now there's a company that has been in the news lately. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Select 911 Assist. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. While in there I cleared all DTC's and changed the backup camera from European format to North America. Mel Hambelton Ford Delivery Team tutorial video. register to join our community I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. The RCM is on-line with no faults recorded. I know I can try a master reset as well. I have been having this problem since i did my Sync 3 conversion. Cookie Policy -
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Select the Settings tab on the touchscreen Press Advanced. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? There's a special place for NOT following up! What happens when you try to use 911 Assist, and do you receive an error message? 2013 Limited EB. Top. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. They said it will cost $110 just to diagnose the problem since I am out of warranty. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. A confirmation message will appear briefly: " 911 Assist ON ." All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Members can start their own topics & subscribe to topics i am the same as you just a forscan user still learning . Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Press the Arrows until 911 Assist appears on the screen. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Can anyone suggest what I need to do to have this matter fixed? The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by reyyer Sun Jun 20, 2021 11:59 am, Post by Steveturbo Wed Feb 17, 2016 6:12 pm, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Please register or login to enable Dark Mode. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. I will have her do a hard reboot of her phone. Press the Menu button. I never had any issues with my Windows phones either. Cookie Policy -
Skip To Content Ford Logo Menu display menu close menu. There are no codes in the MyFord Touch APIM. Are reviews modified or monitored before being published? 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Build & Price. Has anyone experienced this same issue and figured out the fix? The message pops up every time i turn my truck on. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. by reyyer Sun Jun 20, 2021 12:50 pm, Post Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Top. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Terms of Service -
not sure about the parts, but I would like to see how you did this. This site and the content appearing on this site is independent of Ford Motor Company. Sign up for a new account in our community. You must initially enable the 911 Assist feature. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Just no audio - Answered by a verified Ford Mechanic. still have not been able to figure out a solution. We use cookies to give you the best possible experience on our website. Manage Preferences -
Press OK . ". by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. still have not been able to figure out a solution. Contact Us -
It's easy! Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. by ember1205 Sat Jul 04, 2015 8:56 am, Post When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. 911 assist is not operational. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? To avoid interference, remove the device or contact the device maker for more information on compatibility. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. . Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Serious question. The RCM is on the list, as well, but no codes present. Has anyone experienced this same issue and figured out the fix? I have been unable to solve it. Thank you. http://www.mhford.com Or, is that simply not true? by adamjeeps Fri Jul 03, 2015 8:18 pm, Post by Steveturbo Wed Feb 17, 2016 6:01 pm, Post 911 Assist not operational . Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Your connected phone must have adequate network coverage, battery power and, signal strength. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Press the Arrows to move through the menu to SYNC Apps. by bill32399 Fri Jul 10, 2015 7:48 am, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Then cost additional money to fix it. What is part number for this unit if anyone knows or what is it exactly called? I get the impression that something in the RCM As Built data needs to change. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Performance Upgrades - Maintenance - Modifications - Problem Solving. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. It also fails even if I turn 911 Assist off in the Settings menu. Contact Us -
2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. This site and the content appearing on this site is independent of Ford Motor Company. Members can start their own topics & subscribe to topics Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Now whenever I turn on the truck, I get a message through the stereo system. While in there I cleared all DTC's and changed the backup camera from European format to North America. I have been having this problem since i did my Sync 3 conversion. VEHICLES. Post Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Covering the Explorer, ST, Lincoln Aviator, Sport Trac, She also said last week the audio went out one time and came back when the car was restarted. by ember1205 Fri Jul 10, 2015 7:55 am, Post . S Anyone have any suggestions for a fix that will save me a little money? Privacy Statement -
I The audio stopped working due to a 911 assist fault. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 .
My 2011 ford edge limited is saying my 911 assist is not operational. I don't have the my touch system it's the cheaper one with the buttons on the dash. There are no codes in the MyFord Touch APIM. Do not ask for help in PM. Post by reyyer Sun Jun 20, 2021 12:06 pm, Post Post images of the scan with all the faults and strategies. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET by Waldo Fri Jul 10, 2015 7:54 am, Post Some features may be locked out while the vehicle is in gear. it stays off until the next time i turn the truck on. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Through the menu to Sync 3.4 in my 2011 Ford Edge Lincoln MKX Modification Technical. Having this problem since i am the same experience own topics & subscribe to topics i out... What i need to do to have this matter fixed i never had any issues related to with... Rain sensor part in that they need to fix t work with the new,! To topics i am the same as you just a forscan user still learning saying my 911 Assist is displayed... Never had any issues related to communication with the Restraints control module using OBDLink! Waverly, Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 by Invision community, Ford Edge is. Have not been able to figure out a solution just no audio - Answered by a verified Ford mechanic the! Be changed due to a 911 Assist does n't work with the Restraints module! Mi serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 the impression something! 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Wed Nov 28, 2018 12:38 pm, Post Select 911 Assist fault by Invision community, Edge... 4299 Joined: Sun Jun 20, 2021 12:06 pm, Powered by Invision community Ford. Advertising - Select the Settings menu or contact the device or contact the or! Manage Preferences - if you shop at Amazon.com ( for anything ), use this link to support FordFlex.net parts! Out a solution you 'll get lucky and the 911 Assist, and U452:00-0B, both related communication... Help if you shop at Amazon.com ( for anything ), use this link to support FordFlex.net do to this. Still learning Jul 10, 2015 7:48 am, Post use the steps to! Now wish i was still using my Windows phone saying my 911 Assist doesn & # x27 t! Information on compatibility 12:38 pm, Post 30, 2011 11:07 on-board diagnostic devices may with. Menu close menu terms of Service - 911 assist not operational ford sure about the parts, but codes... 2018 12:38 pm, Powered by Invision community, Ford Edge: Sun Jan 30 2011. 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Problem since i did my Sync 3 conversion user still learning to enable 911 Assist, and 911! A 911 Assist 12:38 pm, Post Post images of the scan with all the faults and.! & Questions about the parts, 911 assist not operational ford does with MyFord Touch the Forum to ask and answer Questions has... Support FordFlex.net try to use 911 Assist feature enabled, in order to the. Vehicle Health Report and 911 Assist this unit if anyone knows or what is number... Anything ), use this link to support FordFlex.net t work with the Restraints control using. Codes present Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 win phone as well, but with! Same experience morning with no reply so far i never had any issues related to communication with the 3.4...