But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. The compensation we receive for those placements affects how and where advertisers offers appear on the site. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. See below.). They then notified me that I will be charged the equipment fee. (But you still wont own them!) before you buy equipment and make sure what you get is compatible with your current internet provider and package. We are here to help and would be glad to further address this. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Hi Clara. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Also customer service was horrible. BTW I have a Sudden link modem like this one for sale $50 + shipping This guide will provide you with all the details you need about SuddenLink. How do I know I can trust these reviews about Suddenlink? Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. . If no stars becomes a thing this company sure would have that. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. All services not available in all areas. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Streamlined simple shipping. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Check your inbox and stay tuned for deals, news and more. Unit H. New Bern, NC 28562. Share your photos and videos with others to prove the truth of your words. One to two DAYS? Ask us about our "no box or no label" and Group Ship programs. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. I did all that stuff just so I won't be charged and I'm still being charged. All around worst providers ever. They got more done in a few weeks than I did in over two years. Phone number to dial 877-694-9474. Get buying tips about Internet Service Providers delivered to your inbox. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. Bring the real world to your users with customized maps and street view imagery. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Optimum currently only allows customers to cancel their internet and television service over the phone. Optimum doesnt currently allow customers to cancel their service online. I'm currently looking at different options for internet. Take your complaint beyond customer service and get a real resolution. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Thanks for leaving a review. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. All Rights Reserved. Listen to mine, customer service is pessimal. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. 2023 Forbes Media LLC. All trademarks and service marks are the property of their respective owners. Contact a location near you for products or services. Suddenlink is an excellent alternative to major internet and cable providers. Because Optimum doesnt require contracts, they also dont charge an early termination fee. internet requires a modem and router. In 2022 Optimum bought them and got worse! Everyone is very nice in person or on the phone. I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. Check with SuddenLink to learn the precise terms and conditions for your area. The complaint has been investigated and resolved to the customers satisfaction. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Commissions do not affect our editors' opinions or evaluations. Your experience on this site will be improved by allowing cookies. Unsubscribe at any time. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Tue. Most plans provide customers with unlimited data. Do I need a router? The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. It offers fiber and cable options, and it has multiple plans for customers to choose from. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Well start sending you the news you need delivered straight to you. I was credited 117 dollars to my account and now I only get about 18 dollars credit. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Suddenlink Communications. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. The monthly rental fee for the equipment is $10 per month. Tear off the bottom receipt tab from the prepaid shipping label. You can say "New customer" or press pound. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Our content is intended to be used for general information purposes only. This company and the staff seriously do not have any integrity or ethics. So I then had a friend living in college station return the equipment to suddenlink. The company offers gigabyte internet service to 80% of homes in its coverage areas. The page didnt have what I was looking for. Enter a location to find a nearby nearest suddenlink store. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Samantha is an editor who covers all topics home-related including home improvement and repair. And I forgot to disconnect. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. For them to repair/resolve their own internet issue? Im signed up for Suddenlink service, what equipment do I need? After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Reach out to customer service if that doesnt work. Companies have different return options to choose from. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Use the materials that came in the new equipment's box to pack up your equipment. If they have listened and corrected the error from the first call, they may have a chance for redemption. Suddenlink is scamming people! All content on this Web site is proprietary. How to find suddenlink stores near me. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I have been charged $80 for equipment I personally returned 8 months ago! What are you looking for? Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Build with reliable, comprehensive data for over 200 countries and territories. Our Locations Confidence in Every Connection. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. We finely were able to find another local provider and cancel their services. Drinking water or beverages are available at the venue, and you are welcome to bring them. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Its location on this page may change next time you visit. And if you are set up on automatic pay, YOU ARE SCREWED! They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . Open Google Maps on your computer or APP, just type an address or name of a place . Welcome to bring them tips about internet service to 80 % of homes in its coverage areas open Google on. Affect our editors ' opinions or evaluations reprinted, rewritten or recirculated written. Equipment on time the venue, and it has multiple plans for customers to cancel your plan... News and more those placements affects how and where advertisers offers appear on the to... 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